​WARERITE Advantage

We believe that the success of an installed product is heavily based upon the customer’s experience.
Therefore, our mission and goal, for our INSTALLPRO division, is to ensure a quality outcome that does more than match the customer’s expectations. It exceeds it! It results in customers who will esthetically recommend your business to all their friends, family and colleagues.

Communications

Customer Service

• 1st call within 24-48 hours
• Confirm order scope and specifications
• Inform the customer of the process & requirements for the job
• Inform the customer of our commitment to “Perfect 10”
• Schedule the template & Install
• Provide reminder calls 2 days before site visit

 
Installer Calls

• Same day as site visit
• Informs the customer on their current timetable
• Provides more accurate time of arrival

Trained Installer

Technically

• Based spectrum of product knowledge, laminates, solid surfaces and stone
• Site preparation, protect your home, flooring & furnishings
• Skilled with tear-outs and haul-aways Knowledgeable of care and use of materials

Customer Service

•  Trained in customer service
• Dressed Professionally, customer branded Hats and INSTALLPRO shirts
• Gives introductions and reaffirms our commitment to “Perfect 10”
• Discusses all details and presents design options
• Produces templates and receives customer’s sign-off

Customer Feedback Survey

• Overall, Are you satisfied with the respect our installers paid to you and your home?
• Are you satisfied with the outcome of your countertop and installation?
• Did INSTALLPRO effectively communicate with you in a timely manner.
• Did INSTALLPRO effectively communicate with you about the job scope and requirements?
• Were you satisfied with the purchase process and your kitchen dealer?
• How likely are you to recommend us to your family, friends & colleagues?
• Any other comments?

Other Attribute

• Active participation in merchandising
• Active participation in consumer incentives
  • Seasonal promos or rebates
• Full customer service staff
  
• High level of personalized service
• Confidence
  
• 35 years in business