​Policies & Procedures

Pricing Policies
Prices and specifications are not subject to change without notice. Special terms and products not listed as catalog standards require prior approval and pricing from the factory before any customer commitments are made. Customers should request a factory quotation for any such specials and a special quote number will then be assigned. This number must be indicated on the resulting order when it is placed. All quotes are good for 30 days from the date of issuance. Shipping charges and applicable sales taxes are not subject to discounts.

Fabricate and Deliver Product

​Delivery Procedures
It is the customer’s or the receiver’s responsibility to carefully inspect the entire delivery for completeness, quality, and/
or damage from transport. Any discrepancies, shortages, or damages should be noted and signed for on the shipping documents; otherwise, the delivery will be considered complete and intact as signed for.
 

• Standard Dealer Delivery: All deliveries are made tailgate to the requested delivery point. It is the receiver’s (dealer’s) responsibility to provide adequate manpower to off-load and move countertops to the desired location for storage and/or use.

 

• Jobsite Delivery: WARERITE will offload and place tops in 1st floor locations only. DRIVER WILL NOT PLACE COUNTERTOPS ON CABINETS. Delivery personnel reserve the right to evaluate the job site conditions at the time of delivery to determine if conditions are appropriate

for safely moving the counter tops to the desired locations. If risk of damage to the counter tops or the customer’s home exists, the driver will either place the counter top in another 1st floor location, or return the counter top to the factory for later shipment. In the event of reshipment, an additional delivery fee will be applied.
 
Accuracy
Accuracy is within +/- 1/8”. If an exact measurement is needed, specify “EXACT”.
 
Returned Merchandise
No materials may be returned for credit, replacement, or rework without prior approval. A Returned Merchandise Authorization (RMA) will be assigned if the return is approved. The RMA number must be clearly indicated on all correspondence,

packing slips, and individual items returned to the factory.
 
Templates
WARERITE can only assume full responsibility for templates, which are an exact duplicate of the desired top. Templates, which are poorly cut or only partially made, are not acceptable. If the customer insists that we make the top, then the customer assumes full responsibility. Templates must be checked
in through receiving and will be assigned an identification number. There is a template/layout charge for dealer supplied templates.
 
Delivery Contact Policy
All customers are contacted directly by the factory to schedule direct deliveries. Customers are called within 48 hours after the top is completed to schedule the day of the delivery. Specific times are NOT available at the time of scheduling. The driver will call with a 2-hour time window on the day of delivery. Any customer, who is scheduled to receive their delivery before 9 a.m., will be called by the shipping department the night before with a specific time window.

Template and Install Products

Template and Install Contact Policy
All customers are contacted directly by the factory to schedule template and installation times. Customers are called within 48 hours of receiving the order from the store. Specific times are NOT available at the time of scheduling. The technician will call with a 3-hour time window the night before the scheduled work is to be done.
 
Site visits, templates and installations, are normally scheduled between 8:00 AM and 3:00 PM, Mondays through Fridays.
 
Exact times of arrival cannot be made, due to issues beyond our control such as traffic and/or weather. We provide a 2 hour window of arrival. The install crew will call the customer approximately 1/2 hour prior to arrival. “The customer will be called as soon as there is a delay that will put their arrival outside the given 2 hour window. We suggest you never schedule other contractors for follow up work on the same day. We will not b liable for charges by 3rd party contractors for the rescheduling.

Templating
We will contact the customer within 2-3 business days of the receipt of the order at the requested date of the dealer. We try to schedule all templates within 7 business days of the call.
 
The customer or a representative with decision making authority must be resent at the time of the template. An approval form must be signed to confirm and approve design options such a material design and/or color, seam locations, faucet-hole location, layout changes, etc. No fabrication can take place with our a signed approval form.
 
The site must be prepared by the customer before the template can be made.

• If the install involves new cabinets, the new base cabinets need to be 100% installed and level, including any end panels.
• If this is replacement countertop over existing cabinets.
• The existing countertop must be absolutely clear and free of all objects.
• The job will not involve any further changes to the back wall.
• All appliances are at the job site, sinks, faucets, dishwashers cooktops, etc.

 
A fee will be assessed, due to any of the above reasons, if the template cannot be completed and is rescheduled at a later date.
 
The dealer will be sent a post-template report detailing the job’s final dimensions, any pricing changes, installations dates, etc.
 
Changes to an order affecting layout and/or designs can and should be made at or before the time of template. Any changes requested after template and prior to fabrication cannot be assured. Any such changes must be acknowledged and approved by WARERITE in writing.

Installation
Installations are scheduled within 5-7 business days from the time of Templating.
 
The customer or a representative with decision making authority must be resent at the time of installation. A completion approval form must be signed after installation. The form affirms the customer’s inspection and acceptance of the
materials and installation as well as their satisfaction with the job.
 
The site must be approved by the customer before the installation can be made.

• The base cabinets must be cleared and drawers removed
• The customer is responsible for disconnection of plumbing
• The customer is responsible for the connection of plumbing after the install
• Unless job involves a WARERITE tear-out, any existing countertops must be removed.

 
A fee will be assessed, due to any of the above reasons if the installation cannot be completed and is rescheduled at a later date.
 
The dealer will receive an acknowledgment of the completion of the job as well as the customer approval form.

Limited Warranty
WareRite Distributors, Inc. warrants its counter tops to be free from defective materials and workmanship, under normal use, for a period of 1 (one) year from the date of delivery.  During this period, only defective material will be replaced (labor not included).  Notice of claims must be made to WareRite and must be authorized by a WareRite representative or agent.
Water damage is specifically excluded.  Laminate seams and field joints should be designed away from sink areas.  Customers should be made aware that post-formed deck seams are especially susceptible to damage from standing water.  Water should be wiped up immediately from these areas and kept away from seams.
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Warranty Claim Policy
All customers, who have filed a Warranty Claim Request, will be contacted directly by the factory. Customers are called within 48 hours of receiving the request for a preinspection interview. If the issue requires a field inspection, the customer will be contacted directly to schedule a time to do so. Upon completion of the investigation of the claim, a full report will be furnished to the store.